alluxio support policy
Our Community Edition is alway free and support is provided by the community via our forums. Enterprise Edition subscriptions are also available from Alluxio. A subscription includes the Enterprise Edition software and technical support with guaranteed response times.
Customers can choose from two different SLAs – Silver and Gold
Subscription support levels
|INITIAL RESPONSE 8×5 (PST)*
|INITIAL RESPONSE 24x7x365
|Total loss or continuous instability of functionality on a production system.
|Performance degraded or severely limited but not causing a total loss of functionality.
|General questions, workaround in place for Priority 1 and Priority 2 issues.