The DBS team was tasked to solve their compute capacity problem. They wanted to provide faster insights and analyze data for a range of use cases but didn’t have the ability to scale compute elastically on-prem.
One use case that challenged them was customer call analysis. With the millions of customer calls they get every year, DBS manages over 50TB of customer data and audio files. This data needed to reside on-prem for compliance reasons. With on-prem compute limitations, they looked to the public cloud to analyze this data and selected “zero-copy” bursting as the best approach.